Complaint Handling Policy


Your sharing is important!


The Bacalhôa Group provides a reporting channel, Sharing, which ensures the monitoring, investigation and response to your complaints, in an anonymous and exempt way.


The Sharing – Complaints Channel welcomes the reporting of bad practices and / or dubious practices, on matters provided for in the legislation approved by Law No. 93/2021, of 20 December.

All employees, customers, suppliers or other interested parties can use this channel.


If you are aware of any situation that you consider unethical or non-compliant with legal or internal standards, be sure to report it, through the following available means:


By Email, to the address


By Post, to the following postal address:

Bacalhôa Group

Attn: Sharing Manager - Bacalhôa Group's Whistleblowing Channel

EN 10 – Section: 54

2925-901 Vila Nogueira de Azeitão, Setubal


Complaints in the Sharing Channel are received on behalf of the Bacalhôa Group, by the Sharing Channel Manager, who will ensure their confidential treatment.


For more information you can consult here the Policy of Communication of Irregularities of the Bacalhôa Group, Sharing – Complaints Channel.